Return & Refund Policy

Last Updated: 1 May, 2025

This Return & Refund Policy explains how cancellations, refunds, and payment reversals are handled for reservations made through Travelokool. We understand that travel plans may change, and this policy is intended to clearly outline the refund process and applicable conditions.

All bookings are governed by the individual terms and conditions of airlines, hotels, tour operators, transportation providers, and other third-party suppliers. Travelokool acts solely as a booking intermediary and does not have authority to override supplier-specific refund rules.

1. Scope of This Policy

This policy applies to all travel reservations completed through our platform and outlines:

• Refund and cancellation eligibility
• Refund request procedures
• Required documentation
• Processing timelines and payment methods

2. Definitions

• Website / Platform: Operated by Travelokool.
• Booking: A confirmed travel reservation made on the platform.
• User: Any individual who places or manages a booking.
• Service Provider: Airlines, hotels, tour companies, or transport partners.
• Refund: A return of funds to the original payment method.

3. Refund Eligibility

A refund request may be considered only if all of the following conditions are met:

• The booking was made directly through Travelokool.
• The request complies with the cancellation terms of the service provider.
• A valid booking reference and proof of payment are provided.
• All required supporting documents are submitted, where applicable.

4. How to Request a Refund

To submit a refund request, please follow the steps below:

1. Review the cancellation and refund terms in your booking confirmation.
2. Prepare your booking reference number and payment details.
3. Submit a refund request with a clear reason for cancellation.
4. Ensure the request is made within the supplier’s permitted time frame.

Our support team may contact you if additional verification or documentation is required to process your request.

5. Refund Processing Time

Once approved by the service provider, refund processing times depend on the original payment method:

• Credit / Debit Cards: Typically 5–10 business days
• Digital Wallets: Usually 3–5 business days
• Bank Transfers: Subject to bank processing timelines

Delays caused by banks, card networks, or payment gateways are beyond the control of Travelokool.

6. Exceptional Circumstances

In certain cases, refund requests may be reviewed under exceptional circumstances, subject to supplier approval and supporting documentation:

• Medical emergencies
• Death of an immediate family member
• Government travel restrictions or natural disasters

7. Changes to This Policy

Travelokool reserves the right to update or modify this Return & Refund Policy at any time. Changes take effect immediately upon publication on this page. Continued use of the website indicates acceptance of the revised policy.

8. Contact Customer Support

For questions related to cancellations or refunds, please contact our support team:

Email: support@travelokool.com
Phone: +1 (XXXX) XXX XXXX

We are committed to handling refund requests transparently, fairly, and in accordance with supplier policies and applicable regulations.